With much of the country’s ICT hardware and software infrastructure developed in international markets Australia has emerged as a leading ICT services consumer and major market in the Asia Pacific region. In 2009 Longhaus profiled the supply and demand sides of the AUD$12-16 billion Australian ICT services market which today is shared by entrenched global companies, local services companies, and offshore Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) firms. Among them, the Indian services hydra is rising by moving onshore, yet Chinese BPO firms are as yet nowhere to be seen in the local picture. As well as the cost-effectiveness of key BPO service categories such as financial services, application development and maintenance, and document handling services Australian businesses should consider the potential opportunity Chinese firms present when selecting a BPO service provider. This study provides a unique perspective on the eco-system of the Australian ICT services market through an in-depth comparative analysis across global companies, local service companies, Indian and Chinese BPO firms in terms of market position and service cost-effectiveness.