ICT as a service delivery enabler has risen to meet the demands of the Small-to-Medium Enterprise (SME) business owner while at the same time becoming infinitely more affordable. However the SME ICT market in Australia can be summed up in four words: no plan, no budget. Instead, SMEs continue to take a DIY approach to technology, but with new as-a-service and zero up-front offerings emerging, Australia’s typical SME now stands at a cross-road of technology maturity. There has never been a better time for smaller firms to reinvest in technology for the future with Government tax incentives for capital investment at an all time high. For the next round of spending that is occurring by SME business owners the means to truly improve productivity and business growth through ICT cost savings is simple: less technology, more expertise. To achieve this transition SMEs must first make five key choices which will identify the appropriate partnership type with a matching service provider to secure the much needed ICT expertise within their business. SMEs should not be afraid to start again with technology. A “big reset” approach will go a long way to creating a long-term and stable ICT foundation.